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B1 · Returns, Refunds and Complaints

Submitting Extra Proof for a Delayed Refund

CEFR level:
B1
Sentences:
12
Duration:
1 min
Speakers:
Tom & Emma

"Submitting Extra Proof for a Delayed Refund" is a B1-level English conversation about returns, refunds and complaints, 12 lines long (about 1 minute) between Tom & Emma. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Tom 0:00

    My refund still hasn't arrived after fifteen business days.

    Line 1
  2. Emma 0:03

    Did the payment provider ask for additional bank proof?

    Line 2
  3. Tom 0:07

    Yes, they requested account statement with masked personal details.

    Line 3
  4. Emma 0:11

    Then the real problem now may be missing documents.

    Line 4
  5. Tom 0:15

    I thought the merchant confirmation email was enough.

    Line 5
  6. Emma 0:18

    For cross-platform refunds, they often require both sides.

    Line 6
  7. Tom 0:23

    I'll upload statement, transaction ID, and order cancellation screenshot.

    Line 7
  8. Emma 0:28

    Also ask for a case number and expected completion date.

    Line 8
  9. Tom 0:32

    I'll submit everything tonight before support queue gets longer.

    Line 9
  10. Emma 0:36

    I'll review your files first to avoid another rejection.

    Line 10
  11. Tom 0:40

    If no update by Friday, I'll ask to speak with a supervisor.

    Line 11
  12. Emma 0:44

    Great, keeping a clear timeline lowers uncertainty and stress.

    Line 12

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • business /ˈbɪznəs/ noun

    an organization engaged in commercial activities, or trade in general

  • proof /pruf/ noun

    evidence that shows something is true

  • personal /ˈpɝsənəl/ adjective

    relating to one individual or private life

  • real /riəl/ adjective

    true, actual, or existing

  • missing /ˈmɪsɪŋ/ adjective/verb

    not present or unable to be found

  • often /ˈɔfən/ adverb

    many times; frequently.

  • require /rɪˈkwaɪɚ/ verb

    to need or make necessary

  • support /səˈpɔrt/ noun/verb

    help, approval, or to help hold up or assist

  • rejection /rɪˈdʒɛkʃən/ noun

    the act of refusing to accept

  • keeping /ˈkipɪŋ/ verb

    continuing to have, hold, or do something

  • uncertainty /ʌnˈsɝtənti/ noun

    a state of not being sure

  • stress /strɛs/ noun

    mental pressure or tension

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