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B1 · Returns, Refunds and Complaints

Challenging Unclear Gift Card Terms

CEFR level:
B1
Sentences:
12
Duration:
1 min
Speakers:
Tom & Emma

"Challenging Unclear Gift Card Terms" is a B1-level English conversation about returns, refunds and complaints, 12 lines long (about 1 minute) between Tom & Emma. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Tom 0:00

    This gift card failed at checkout, but restrictions were never obvious.

    Line 1
  2. Emma 0:04

    Was the limit hidden in fine print or missing entirely?

    Line 2
  3. Tom 0:09

    It was buried on a separate page we never saw in-store.

    Line 3
  4. Emma 0:12

    Then the complaint should focus on unclear disclosure, not only payment failure.

    Line 4
  5. Tom 0:18

    Staff said "everyone knows" those rules, which felt dismissive.

    Line 5
  6. Emma 0:22

    You can ask for a concrete fix first, then request policy clarification.

    Line 6
  7. Tom 0:28

    I'll request either unrestricted use or immediate refund.

    Line 7
  8. Emma 0:32

    Also suggest clearer label text at purchase points.

    Line 8
  9. Tom 0:36

    I'll submit screenshots from checkout and product page today.

    Line 9
  10. Emma 0:40

    Good, include exact wording that caused misunderstanding.

    Line 10
  11. Tom 0:44

    If response is generic again, I'll escalate through platform complaint form.

    Line 11
  12. Emma 0:49

    Fair move. Better policy helps future buyers too.

    Line 12

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • never /ˈnɛvər/ adverb

    not at any time

  • obvious /ˈɑbviəs/ adjective

    easy to see, understand, or notice.

  • hidden /ˈhɪdən/ adjective

    not seen or not easy to find

  • buried /ˈbɛrid/ adjective

    placed underground or covered completely

  • complaint /kəmˈpleɪnt/ noun

    a statement that something is unsatisfactory or unacceptable

  • disclosure /dɪsˈkloʊʒɚ/ noun

    the act of making information known

  • failure /ˈfeɪljɚ/ noun

    a lack of success

  • felt /ˈfɛlt/ verb

    experienced a feeling; past tense of feel

  • concrete /ˈkɑnkrit/ adjective

    existing in a material or physical form; specific and definite

  • clearer /ˈklɪrər/ adjective

    comparative of clear; more understandable or transparent

  • purchase /ˈpɝtʃəs/ noun, verb

    something bought; to buy

  • fair /ˈfɛr/ adjective

    reasonable and treating people equally

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