B1 · Returns, Refunds and Complaints
Service Claim Dispute One Day Before Warranty Expiry
- CEFR level:
- B1
- Sentences:
- 12
- Duration:
- 1 min
- Speakers:
- Emma & Tom
"Service Claim Dispute One Day Before Warranty Expiry" is a B1-level English conversation about returns, refunds and complaints, 12 lines long (about 1 minute) between Emma & Tom. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.
Dialogue script
Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.
- Line 1Emma 0:00
My device failed one day before warranty expiry, and support resisted.
- Line 2Tom 0:05
Do you have proof that the ticket was opened before midnight?
- Line 3Emma 0:08
Yes, the portal timestamp shows 11:42 p.m. yesterday.
- Line 4Tom 0:13
Then coverage should depend on the report date, not the inspection date.
- Line 5Emma 0:18
Agent said appointments are full, so it counts as out-of-warranty.
- Line 6Tom 0:23
That sounds like a rule-reading problem, and we can challenge it.
- Line 7Emma 0:27
I'll cite terms and attach the submission confirmation screenshot.
- Line 8Tom 0:31
You should ask senior support for a written decision, not just a call.
- Line 9Emma 0:35
I'll send a concise timeline with three key timestamps.
- Line 10Tom 0:40
Great, and ask whether temporary loaner device is available.
- Line 11Emma 0:44
If denied again, I'll file through consumer mediation channel.
- Line 12Tom 0:48
That plan works well; documentation gives you real leverage here.
Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.
Key vocabulary
Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.
- device /dɪˈvaɪs/ noun
a piece of equipment made for a purpose
- support /səˈpɔrt/ noun/verb
help, approval, or to help hold up or assist
- proof /pruf/ noun
evidence that shows something is true
- depend /dɪˈpɛnd/ verb
to need or be determined by something
- agent /ˈeɪdʒənt/ noun
a person who acts on behalf of another person or group
- counts /kaʊnts/ verb
third-person singular of count; calculates
- senior /ˈsinjər/ adjective
higher in rank or older
- written /ˈrɪtən/ adjective
expressed or recorded in writing
- decision /dɪˈsɪʒən/ noun
a choice made after consideration
- temporary /ˈtɛmpəˌrɛri/ adjective
lasting for only a limited time
- denied /dɪˈnaɪd/ verb
past tense of deny; refused or said untrue
- real /riəl/ adjective
true, actual, or existing