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B1 · Returns, Refunds and Complaints

Confirming Responsibility for Delivery Damage

CEFR level:
B1
Sentences:
12
Duration:
1 min
Speakers:
Emma & Tom

"Confirming Responsibility for Delivery Damage" is a B1-level English conversation about returns, refunds and complaints, 12 lines long (about 1 minute) between Emma & Tom. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Emma 0:00

    Our new washer arrived with a visible scratch on the side panel.

    Line 1
  2. Tom 0:04

    Did you notice it before signing, or only after unpacking fully?

    Line 2
  3. Emma 0:08

    We saw it while unwrapping, and the driver had already left.

    Line 3
  4. Tom 0:12

    Then what matters most is when that proof was created.

    Line 4
  5. Emma 0:16

    Seller says damage might have happened at home during setup.

    Line 5
  6. Tom 0:20

    We need photo sequence from sealed box to unpacked state.

    Line 6
  7. Emma 0:24

    I've got timestamped videos showing the scratch before installation started.

    Line 7
  8. Tom 0:29

    Great, submit that and request replacement or panel repair.

    Line 8
  9. Emma 0:34

    I'll file the claim today and reference their delivery terms.

    Line 9
  10. Tom 0:37

    I'll join the call if they doubt whether the proof is real.

    Line 10
  11. Emma 0:41

    If they delay, we'll escalate to platform dispute center.

    Line 11
  12. Tom 0:45

    Good approach. Facts first, emotions second.

    Line 12

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • matters /ˈmætərz/ noun

    subjects, problems, or things of importance

  • proof /pruf/ noun

    evidence that shows something is true

  • created /kriˈeɪtɪd/ verb

    past tense of create; made something new

  • damage /ˈdæmɪdʒ/ noun

    physical harm that reduces value or function

  • timestamped /ˈtaɪmˌstæmpt/ adjective

    marked with a recorded date and time

  • showing /ˈʃoʊɪŋ/ verb

    present participle of show

  • claim /kleɪm/ verb

    to state something as a fact without proof

  • doubt /daʊt/ noun

    a feeling of uncertainty

  • real /riəl/ adjective

    true, actual, or existing

  • escalate /ˈɛskəˌleɪt/ verb

    become or make more serious

  • facts /ˈfækts/ plural noun

    things known to be true

  • second /ˈsɛkənd/ adjective

    coming after the first

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