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B1 · Returns, Refunds and Complaints

Speeding Up an Exchange for the Wrong Shoe Size

CEFR level:
B1
Sentences:
12
Duration:
1 min
Speakers:
Tom & Emma

"Speeding Up an Exchange for the Wrong Shoe Size" is a B1-level English conversation about returns, refunds and complaints, 12 lines long (about 1 minute) between Tom & Emma. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Tom 0:00

    The shoes fit too tight, and exchange windows close very soon.

    Line 1
  2. Emma 0:04

    Do you have photos and packaging ready for quick approval?

    Line 2
  3. Tom 0:08

    Yes, but courier pickup slots are full for two days.

    Line 3
  4. Emma 0:12

    Then you should request an extension before that window closes.

    Line 4
  5. Tom 0:16

    Support bot keeps repeating generic answers without flexibility.

    Line 5
  6. Emma 0:20

    You should ask for a human agent and explain your pickup limit clearly.

    Line 6
  7. Tom 0:25

    I'll submit timestamped chat logs and available pickup dates.

    Line 7
  8. Emma 0:29

    Good, request written confirmation of the extended deadline.

    Line 8
  9. Tom 0:34

    If approved, I'll send package first thing tomorrow morning.

    Line 9
  10. Emma 0:37

    I'll help draft a concise message to avoid back-and-forth delays.

    Line 10
  11. Tom 0:42

    If extension fails, I'll ask for partial credit as fallback.

    Line 11
  12. Emma 0:46

    That works. Keep records, so escalation is easier if needed.

    Line 12

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • support /səˈpɔrt/ noun/verb

    help, approval, or to help hold up or assist

  • repeating /rɪˈpitɪŋ/ verb

    doing or saying again

  • answers /ˈænsərz/ noun

    replies or solutions to questions or problems

  • agent /ˈeɪdʒənt/ noun

    a person who acts on behalf of another person or group

  • explain /ɪkˈspleɪn/ verb

    make something clear by describing it

  • clearly /ˈklɪrli/ adverb

    in an obvious and easily understood way

  • timestamped /ˈtaɪmˌstæmpt/ adjective

    marked with a recorded date and time

  • written /ˈrɪtən/ adjective

    expressed or recorded in writing

  • fails /ˈfeɪlz/ verb

    does not succeed or meet a standard

  • partial /ˈpɑrʃəl/ adjective

    not complete; favoring one side

  • credit /ˈkrɛdɪt/ noun

    recognition for work or an arrangement to borrow money

  • escalation /ˌɛskəˈleɪʃən/ noun

    an increase in seriousness or intensity

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