訂閱、帳單與數位權益英語對話

對話原文與翻譯

每句先給英文原句，下面一行是中文翻譯。想練口說時把譯文遮住，跟著音訊一句句複述。

1. Tom 0:00

   I checked the website and realized new users get more storage than I do for a lower monthly price.

   我看了網站才發現，新用戶月費更低，容量卻比我還大。

   Line 1
2. Emma 0:05

   So the issue isn't simple envy, because staying loyal now gives you objectively weaker terms.

   所以問題不是單純眼紅，因為繼續忠誠反而拿到客觀上更差條件。

   Line 2
3. Tom 0:12

   Exactly, and I don't expect special treatment, but this setup makes staying look irrational.

   沒錯，我不是要特權，只是這種安排讓繼續留下看起來很不理性。

   Line 3
4. Emma 0:18

   Is there an easy way to switch plans yourself, or did support make the improvement depend on canceling and reopening?

   你自己有簡單切換方案的方法嗎？還是客服說必須先取消再重開？

   Line 4
5. Tom 0:26

   Support says I can switch only by canceling and reopening, which risks losing some old folders.

   客服說我只能取消再重開，但那樣有風險會失去一些舊資料夾。

   Line 5
6. Emma 0:32

   Then the problem isn't only price, because the company is also benefiting from the migration cost they created.

   那問題就不只價格，因為公司也在利用他們自己造成的遷移成本獲利。

   Line 6
7. Tom 0:40

   Right, and they keep thanking me for being a loyal customer while giving better value to newcomers.

   對，而且他們一邊感謝我忠誠，一邊卻把更好的價值給新客。

   Line 7
8. Emma 0:45

   That's the contradiction you should name clearly, because companies often react once the mismatch is explicit.

   這就是你該明確點出的矛盾，因為不一致一旦說清楚，公司通常更可能回應。

   Line 8
9. Tom 0:52

   Should I ask for the new plan at my current price, or just ask them to match the public offer fully?

   我應該要求把新方案維持在我目前的價格，還是直接請他們完整比照公開優惠？

   Line 9
10. Emma 0:58

    Ask them to match the current public offer without service loss, because that is the clearest standard.

    請他們在不降低服務內容的前提下比照目前公開優惠，這是最清楚的標準。

    Line 10
11. Tom 1:05

    I have screenshots of both pricing pages and account records proving how long I've been subscribed.

    我有兩個價格頁面的截圖，還有帳號紀錄可以證明我訂閱多久了。

    Line 11
12. Emma 1:11

    Perfect, and mention the switching burden too because your inertia has value to them.

    很好，也把轉換成本提一下，因為你不換的慣性對他們本身就有價值。

    Line 12
13. Tom 1:17

    If they refuse, I might still leave, but moving years of notes and folders will take time.

    如果他們拒絕，我可能還是會走，但搬移多年筆記和資料夾真的很花時間。

    Line 13
14. Emma 1:22

    Then ask for a transition window if you cancel, so even your exit cost becomes part of the negotiation.

    那就算取消，也要求過渡期吧，這樣連你的退出成本都能成為談判的一部分。

    Line 14
15. Tom 1:30

    That makes sense, because I want them to see loyalty as something to preserve rather than exploit.

    有道理，我希望他們把忠誠當成需要維持的價值，而不是拿來利用。

    Line 15
16. Emma 1:35

    Exactly, since fair retention often begins when a customer names the hidden price of staying put.

    沒錯，很多公平的留客方案，都是從客戶把「繼續留下的隱性成本」說清楚開始的。

    Line 16

本篇的真人發音、逐句跟讀錄音與發音評分都在 EngTalk App 內。

本課重點單字

從本篇對話中挑出的實義詞，依它們在全部 500 篇對話裡出現的等級排序（越靠後等級出現的越優先）。已排除虛詞、專有名詞與數詞。

• envy /ˈɛnvi/ noun or verb

  羨慕；嫉妒

• loyal /ˈlɔɪəl/ adjective

  忠誠的

• objectively /əbˈdʒɛktɪvli/ adverb

  客觀地。

• irrational /ɪˈræʃənəl/ adjective

  不理性的

• benefiting /ˈbɛnəfɪtɪŋ/ verb

  獲益；有益於（benefit 的現在分詞）

• migration /maɪˈɡreɪʃən/ noun

  遷移；遷徙

• thanking /ˈθæŋkɪŋ/ verb

  正在感謝；致謝

• contradiction /ˌkɑntrəˈdɪkʃən/ noun

  矛盾，反駁

• react /riˈækt/ verb

  反應；作出回應

• subscribed /səbˈskraɪbd/ verb

  已訂閱

• inertia /ɪˈnɜrʃə/ noun

  慣性；惰性

• exploit /ɪkˈsplɔɪt/ verb

  利用；剝削

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