B2 · Subscriptions, Billing and Digital Rights
When Existing Customers Get Less for More
- CEFR level:
- B2
- Sentences:
- 16
- Duration:
- 2 min
- Speakers:
- Tom & Emma
"When Existing Customers Get Less for More" is a B2-level English conversation about subscriptions, billing and digital rights, 16 lines long (about 2 minutes) between Tom & Emma. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.
Dialogue script
Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.
- Line 1Tom 0:00
I checked the website and realized new users get more storage than I do for a lower monthly price.
- Line 2Emma 0:05
So the issue isn't simple envy, because staying loyal now gives you objectively weaker terms.
- Line 3Tom 0:12
Exactly, and I don't expect special treatment, but this setup makes staying look irrational.
- Line 4Emma 0:18
Is there an easy way to switch plans yourself, or did support make the improvement depend on canceling and reopening?
- Line 5Tom 0:26
Support says I can switch only by canceling and reopening, which risks losing some old folders.
- Line 6Emma 0:32
Then the problem isn't only price, because the company is also benefiting from the migration cost they created.
- Line 7Tom 0:40
Right, and they keep thanking me for being a loyal customer while giving better value to newcomers.
- Line 8Emma 0:45
That's the contradiction you should name clearly, because companies often react once the mismatch is explicit.
- Line 9Tom 0:52
Should I ask for the new plan at my current price, or just ask them to match the public offer fully?
- Line 10Emma 0:58
Ask them to match the current public offer without service loss, because that is the clearest standard.
- Line 11Tom 1:05
I have screenshots of both pricing pages and account records proving how long I've been subscribed.
- Line 12Emma 1:11
Perfect, and mention the switching burden too because your inertia has value to them.
- Line 13Tom 1:17
If they refuse, I might still leave, but moving years of notes and folders will take time.
- Line 14Emma 1:22
Then ask for a transition window if you cancel, so even your exit cost becomes part of the negotiation.
- Line 15Tom 1:30
That makes sense, because I want them to see loyalty as something to preserve rather than exploit.
- Line 16Emma 1:35
Exactly, since fair retention often begins when a customer names the hidden price of staying put.
Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.
Key vocabulary
Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.
- envy /ˈɛnvi/ noun or verb
a wish to have what someone else has
- loyal /ˈlɔɪəl/ adjective
faithful and supportive
- objectively /əbˈdʒɛktɪvli/ adverb
based on facts rather than personal feelings.
- irrational /ɪˈræʃənəl/ adjective
not based on reason
- benefiting /ˈbɛnəfɪtɪŋ/ verb
receiving an advantage or helping
- migration /maɪˈɡreɪʃən/ noun
movement from one place or system to another
- thanking /ˈθæŋkɪŋ/ verb
expressing gratitude to someone
- contradiction /ˌkɑntrəˈdɪkʃən/ noun
a combination of statements, ideas, or features which are opposed to one another
- react /riˈækt/ verb
to respond to something
- subscribed /səbˈskraɪbd/ verb
signed up to receive or pay for a service
- inertia /ɪˈnɜrʃə/ noun
resistance to change or movement
- exploit /ɪkˈsplɔɪt/ verb
use someone or something unfairly for gain