订阅、账单与数字权益英语对话

对话原文与翻译

每句先给英文原句，下面一行是中文翻译。想练口语时把译文遮住，跟着音频一句句复述。

1. Tom 0:00

   I checked the website and realized new users get more storage than I do for a lower monthly price.

   我刚看官网才发现，新用户花的钱比我少，得到的存储空间却比我更多。

   Line 1
2. Emma 0:05

   So the issue isn't simple envy, because staying loyal now gives you objectively weaker terms.

   那这就不只是嫉妒新用户优惠，而是你作为老用户现在拿到的条款客观上更差。

   Line 2
3. Tom 0:12

   Exactly, and I don't expect special treatment, but this setup makes staying look irrational.

   对，我也没指望什么特别待遇，只是现在这套安排会让继续留下来显得很不理性。

   Line 3
4. Emma 0:18

   Is there an easy way to switch plans yourself, or did support make the improvement depend on canceling and reopening?

   那有没有什么简单的自助切换办法，还是客服已经把升级路径设成必须取消后重新开户？

   Line 4
5. Tom 0:26

   Support says I can switch only by canceling and reopening, which risks losing some old folders.

   客服说我只能先取消再重开，而这样会让我有丢老资料夹的风险。

   Line 5
6. Emma 0:32

   Then the problem isn't only price, because the company is also benefiting from the migration cost they created.

   那问题就不只是价格了，因为这家公司还在利用他们自己制造出来的迁移成本。

   Line 6
7. Tom 0:40

   Right, and they keep thanking me for being a loyal customer while giving better value to newcomers.

   对，而且他们一边感谢我长期支持，一边把更好的价值给了新用户。

   Line 7
8. Emma 0:45

   That's the contradiction you should name clearly, because companies often react once the mismatch is explicit.

   这就是你要明确指出来的矛盾，因为很多公司只有在这种反差被说清楚以后才会真正有反应。

   Line 8
9. Tom 0:52

   Should I ask for the new plan at my current price, or just ask them to match the public offer fully?

   那我是该要求用我现在的价格升级到新套餐，还是直接要求他们完整匹配公开的新用户方案？

   Line 9
10. Emma 0:58

    Ask them to match the current public offer without service loss, because that is the clearest standard.

    直接要求他们在不影响现有数据的前提下匹配公开方案，因为这就是最清楚的标准。

    Line 10
11. Tom 1:05

    I have screenshots of both pricing pages and account records proving how long I've been subscribed.

    我有两版价格页面的截图，也有能证明我订阅时长的账户记录。

    Line 11
12. Emma 1:11

    Perfect, and mention the switching burden too because your inertia has value to them.

    很好，而且要把迁移负担也写进去，因为你之所以没走，本身就给了他们价值。

    Line 12
13. Tom 1:17

    If they refuse, I might still leave, but moving years of notes and folders will take time.

    如果他们还是拒绝，我可能还是会走，只不过把几年积累的笔记和资料迁走也很花时间。

    Line 13
14. Emma 1:22

    Then ask for a transition window if you cancel, so even your exit cost becomes part of the negotiation.

    那如果你最终要取消，也可以要求一个过渡窗口，让你的退出成本也进入谈判条件。

    Line 14
15. Tom 1:30

    That makes sense, because I want them to see loyalty as something to preserve rather than exploit.

    这说得通，因为我希望他们把忠诚看成值得维护的东西，而不是可以利用的惯性。

    Line 15
16. Emma 1:35

    Exactly, since fair retention often begins when a customer names the hidden price of staying put.

    对，因为很多公平的留存方案，都是从用户把“继续留下来的隐性代价”说出来开始的。

    Line 16

本篇的真人发音、逐句跟读录音与发音评分都在 EngTalk App 内。

本课重点词汇

从本篇对话中挑出的实义词，按它们在全部 500 篇对话里出现的等级排序（越靠后等级出现的越优先）。已排除虚词、专有名词与数词。

• envy /ˈɛnvi/ noun or verb

  羡慕；嫉妒

• loyal /ˈlɔɪəl/ adjective

  忠诚的

• objectively /əbˈdʒɛktɪvli/ adverb

  客观地。

• irrational /ɪˈræʃənəl/ adjective

  不理性的

• benefiting /ˈbɛnəfɪtɪŋ/ verb

  获益；有益于（benefit 的现在分词）

• migration /maɪˈɡreɪʃən/ noun

  迁移；迁徙

• thanking /ˈθæŋkɪŋ/ verb

  正在感谢；致谢

• contradiction /ˌkɑntrəˈdɪkʃən/ noun

  矛盾，反驳

• react /riˈækt/ verb

  反应；作出回应

• subscribed /səbˈskraɪbd/ verb

  已订阅

• inertia /ɪˈnɜrʃə/ noun

  惯性；惰性

• exploit /ɪkˈsplɔɪt/ verb

  利用；剥削

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