住宿投訴與合理補償英語對話

對話原文與翻譯

每句先給英文原句，下面一行是中文翻譯。想練口說時把譯文遮住，跟著音訊一句句複述。

1. Emma 0:00

   The hotel promised quiet rooms, but drilling started at seven both mornings and my room change request failed.

   飯店承諾安靜房型，但兩天早上七點都開始鑽牆，而且我要求換房也失敗了。

   Line 1
2. Tom 0:07

   Did the staff know about the construction beforehand, or are they acting as if the noise surprised them too?

   員工事前知道有施工嗎？還是他們現在裝作自己也很意外有噪音？

   Line 2
3. Emma 0:14

   They admitted renovations were ongoing, yet described the noise as usually brief, which clearly wasn't true.

   他們承認整修正在進行，但又說噪音通常很短，這顯然不是真的。

   Line 3
4. Tom 0:21

   Then they had relevant information and presented it in a way that understated the likely impact.

   那就表示他們握有關鍵資訊，卻用淡化可能影響的方式去呈現。

   Line 4
5. Emma 0:26

   Exactly, and I wouldn't mind some noise if it didn't destroy the sleep I specifically paid for.

   沒錯，如果不是把我特別花錢買的睡眠品質整個毀掉，我其實不介意有點噪音。

   Line 5
6. Tom 0:33

   So the issue isn't silence in absolute terms, but that the disruption undermined the room's core purpose for you.

   所以問題不是要絕對安靜，而是這個干擾破壞了你住這間房最核心的目的。

   Line 6
7. Emma 0:40

   Right, because I arrived from a long flight and rest was the main reason I booked this place.

   對，因為我剛搭長途飛機到，休息就是我訂這裡的主要理由。

   Line 7
8. Tom 0:46

   What remedy are they offering now that a room switch isn't possible?

   既然現在沒辦法換房，他們目前提出什麼補救？

   Line 8
9. Emma 0:50

   They offered free breakfast, but breakfast was already included in my booking anyway.

   他們說送免費早餐，但我原本訂單就已經含早餐了。

   Line 9
10. Tom 0:55

    Then explain why that remedy misses the actual loss instead of simply sounding ungrateful.

    那你就說明這個補救為什麼沒有對到實際損失，而不是讓自己聽起來像在嫌東嫌西。

    Line 10
11. Emma 1:01

    I could ask for a partial refund or late checkout, because recovery time matters more than extra food.

    我可以要求部分退款或延後退房，因為比起多一餐，我更需要恢復時間。

    Line 11
12. Tom 1:08

    Late checkout helps only if tomorrow morning will actually be quieter, otherwise it just looks helpful.

    延後退房只有在明早真的會更安靜時才有幫助，不然看起來有補償，其實沒解決問題。

    Line 12
13. Emma 1:14

    Good point, so partial refund plus confirmed quiet hours would match the problem more directly.

    有道理，所以部分退款加上確認過的安靜時段，會更直接對應這個問題。

    Line 13
14. Tom 1:21

    And if quiet hours can't be guaranteed, document that too because it strengthens the case for money instead.

    而且如果安靜時段無法保證，也要把這點記錄下來，這會強化你改求金錢補償的理由。

    Line 14
15. Emma 1:27

    I'll keep it specific and avoid drama, because the facts are already strong enough on their own.

    我會把內容寫得具體、避免情緒化，因為光是事實本身就已經夠有力。

    Line 15
16. Tom 1:33

    Exactly, since the best complaint here is evidence, impact, and a remedy that actually fits the loss.

    正是這樣，這裡最好的申訴就是證據、影響，以及真正對應損失的補救。

    Line 16

本篇的真人發音、逐句跟讀錄音與發音評分都在 EngTalk App 內。

本課重點單字

從本篇對話中挑出的實義詞，依它們在全部 500 篇對話裡出現的等級排序（越靠後等級出現的越優先）。已排除虛詞、專有名詞與數詞。

• construction /kənˈstrʌkʃən/ noun

  建設，建造；施工

• acting /ˈæktɪŋ/ noun

  表演；演技

• surprised /sərˈpraɪzd/ adjective

  驚訝的

• renovations /ˌrɛnəˈveɪʃənz/ noun

  翻修工程

• ongoing /ˈɑnˌɡoʊɪŋ/ adjective

  持續的；進行中的。

• presented /prɪˈzɛntɪd/ verb

  展示了；介紹了

• understated /ˌʌndərˈsteɪtɪd/ adjective

  低調的；樸素的

• destroy /dɪˈstrɔɪ/ verb

  摧毀；破壞

• absolute /ˈæbsəlut/ adjective

  絕對的；完全的

• undermined /ˌʌndərˈmaɪnd/ verb

  削弱了；破壞了

• ungrateful /ʌnˈɡreɪtfəl/ adjective

  不感恩的

• strengthens /ˈstrɛŋkθənz/ verb

  加強

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