住宿投诉与合理补偿英语对话

对话原文与翻译

每句先给英文原句，下面一行是中文翻译。想练口语时把译文遮住，跟着音频一句句复述。

1. Emma 0:00

   The hotel promised quiet rooms, but drilling started at seven both mornings and my room change request failed.

   酒店承诺的是安静房间，可连续两个早上七点就开始打钻，而且我要求换房也没成功。

   Line 1
2. Tom 0:07

   Did the staff know about the construction beforehand, or are they acting as if the noise surprised them too?

   前台事先知道施工吗，还是他们现在装得像自己也很意外？

   Line 2
3. Emma 0:14

   They admitted renovations were ongoing, yet described the noise as usually brief, which clearly wasn't true.

   他们承认在装修，但把噪音说成“通常很短暂”，这显然不是真的。

   Line 3
4. Tom 0:21

   Then they had relevant information and presented it in a way that understated the likely impact.

   那就说明他们掌握着关键信息，却用了会淡化影响的方式来描述。

   Line 4
5. Emma 0:26

   Exactly, and I wouldn't mind some noise if it didn't destroy the sleep I specifically paid for.

   对，如果不是连我最看重的睡眠都被破坏了，我其实没那么介意一点噪音。

   Line 5
6. Tom 0:33

   So the issue isn't silence in absolute terms, but that the disruption undermined the room's core purpose for you.

   那问题不是你要求绝对安静，而是这种干扰直接破坏了这个房间对你的核心用途。

   Line 6
7. Emma 0:40

   Right, because I arrived from a long flight and rest was the main reason I booked this place.

   对，因为我是长途飞来，这次订酒店最主要就是为了好好休息。

   Line 7
8. Tom 0:46

   What remedy are they offering now that a room switch isn't possible?

   既然现在换房也做不到，他们目前给你的补救方案是什么？

   Line 8
9. Emma 0:50

   They offered free breakfast, but breakfast was already included in my booking anyway.

   他们提出送早餐，可我原本订房时早餐就已经包含在内了。

   Line 9
10. Tom 0:55

    Then explain why that remedy misses the actual loss instead of simply sounding ungrateful.

    那你就得说明为什么这个补救没有对上真正损失，而不是只显得自己不领情。

    Line 10
11. Emma 1:01

    I could ask for a partial refund or late checkout, because recovery time matters more than extra food.

    我可以要求部分退款，或者晚一点退房，因为对我来说恢复状态比多一点吃的更重要。

    Line 11
12. Tom 1:08

    Late checkout helps only if tomorrow morning will actually be quieter, otherwise it just looks helpful.

    只有明天早上真的会更安静，延迟退房才有意义，不然那只是看起来像补救。

    Line 12
13. Emma 1:14

    Good point, so partial refund plus confirmed quiet hours would match the problem more directly.

    这提醒得对，所以更合适的应该是部分退款，再加上明确确认的安静时段。

    Line 13
14. Tom 1:21

    And if quiet hours can't be guaranteed, document that too because it strengthens the case for money instead.

    如果连安静时段都保证不了，也要把这一点记下来，因为这反而会加强你对金钱补偿的诉求。

    Line 14
15. Emma 1:27

    I'll keep it specific and avoid drama, because the facts are already strong enough on their own.

    我会把话说具体，也尽量不带情绪，因为事实本身就已经很有力了。

    Line 15
16. Tom 1:33

    Exactly, since the best complaint here is evidence, impact, and a remedy that actually fits the loss.

    对，因为这里最好的投诉方式，就是证据、影响，以及真正对得上损失的补救。

    Line 16

本篇的真人发音、逐句跟读录音与发音评分都在 EngTalk App 内。

本课重点词汇

从本篇对话中挑出的实义词，按它们在全部 500 篇对话里出现的等级排序（越靠后等级出现的越优先）。已排除虚词、专有名词与数词。

• construction /kənˈstrʌkʃən/ noun

  建设，建造；施工

• acting /ˈæktɪŋ/ noun

  表演；演技

• surprised /sərˈpraɪzd/ adjective

  惊讶的

• renovations /ˌrɛnəˈveɪʃənz/ noun

  翻修工程

• ongoing /ˈɑnˌɡoʊɪŋ/ adjective

  持续的；进行中的。

• presented /prɪˈzɛntɪd/ verb

  展示了；介绍了

• understated /ˌʌndərˈsteɪtɪd/ adjective

  低调的；朴素的

• destroy /dɪˈstrɔɪ/ verb

  摧毁；破坏

• absolute /ˈæbsəlut/ adjective

  绝对的；完全的

• undermined /ˌʌndərˈmaɪnd/ verb

  削弱了；破坏了

• ungrateful /ʌnˈɡreɪtfəl/ adjective

  不感恩的

• strengthens /ˈstrɛŋkθənz/ verb

  加强

同类对话推荐

• Listing Versus Reality 16 · 2 分钟
• Restoring Function, Not Perfection 16 · 2 分钟
• What Counts as Fair Recovery? 16 · 2 分钟
• A Smaller Claim Can Be Stronger 16 · 2 分钟