住宿投訴與合理補償英語對話

對話原文與翻譯

每句先給英文原句，下面一行是中文翻譯。想練口說時把譯文遮住，跟著音訊一句句複述。

1. Tom 0:00

   The hotel split our group booking across two floors, and now the workshop schedule is harder to run.

   飯店把我們的團體訂房拆到兩個樓層，現在工作坊時程變得更難執行。

   Line 1
2. Emma 0:05

   Were you promised nearby rooms clearly, or did everyone assume that because it felt obvious?

   你們是有被明確承諾房間會在附近，還是大家只是因為理所當然而自行假設？

   Line 2
3. Tom 0:12

   The confirmation said rooms assigned together where possible, which I now realize was weaker than I assumed.

   確認信是寫「在可能情況下安排在一起」，我現在才發現這比我以為的保證弱很多。

   Line 3
4. Emma 0:18

   So the expectation existed, but the wording still gave them room to deny a firm guarantee.

   所以期待是存在的，但那個措辭確實還留了空間讓他們否認是明確保證。

   Line 4
5. Tom 0:25

   Yes, yet they also knew we were one team and had early sessions requiring quick coordination.

   是，但他們也知道我們是同一個團隊，而且有清晨場次需要快速協調。

   Line 5
6. Emma 0:31

   That helps your case because the split isn't just annoying and it interferes with the trip's purpose.

   這對你的主張有幫助，因為分樓層不只是麻煩而已，它已經干擾到這趟行程的目的。

   Line 6
7. Tom 0:37

   Exactly, since people need fast access before sessions and the elevators get crowded at breakfast.

   沒錯，因為大家在場次前需要快速集合，而且早餐時段電梯又很擠。

   Line 7
8. Emma 0:44

   Do you want all rooms regrouped, or would two hub rooms solve most of the operational damage?

   你是要全部房間重排在一起，還是只要兩間樞紐房就能解掉大部分的運作問題？

   Line 8
9. Tom 0:50

   Two hub rooms could work if one becomes a prep space and we can leave shared materials there.

   兩間樞紐房可行，前提是其中一間能當準備空間，而且我們能把共用資料留在那裡。

   Line 9
10. Emma 0:56

    That is probably easier to win than demanding a full rearrangement when the hotel is nearly full.

    在飯店幾乎客滿時，這樣大概比要求全面重排房間更容易談成。

    Line 10
11. Tom 1:03

    Should I ask for that first and add waived meeting-room fees for one preparation evening?

    那我是不是先提這個，再加上免收一晚準備會議室費用？

    Line 11
12. Emma 1:08

    Yes, because that links your request directly to the operational problem their allocation created.

    對，因為這樣你的要求就能直接連到他們房間配置造成的運作問題。

    Line 12
13. Tom 1:14

    If they still say no space exists, I want that limit in writing before asking for compensation.

    如果他們還是說沒有空間，我想先把這個限制拿到書面，再來談補償。

    Line 13
14. Emma 1:20

    Good, because once the limit is explicit, you can negotiate money or services without circling the same point.

    很好，因為限制一旦被明確寫下，你就能改談金錢或服務補償，不用一直繞同一點。

    Line 14
15. Tom 1:29

    This feels better, since a narrower ask may restore function faster than insisting on the original ideal.

    這樣感覺好多了，因為比起堅持最初理想，縮小要求反而可能更快恢復運作。

    Line 15
16. Emma 1:35

    Exactly, because strong negotiation often starts by defining the minimum condition that makes the trip workable.

    沒錯，因為有力的談判常常是先定義出讓這趟行程可運作的最低條件。

    Line 16

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本課重點單字

從本篇對話中挑出的實義詞，依它們在全部 500 篇對話裡出現的等級排序（越靠後等級出現的越優先）。已排除虛詞、專有名詞與數詞。

• floors /flɔrz/ noun

  樓層；地板

• assigned /əˈsaɪnd/ verb

  已分配；指派的

• firm /fɝm/ adjective

  堅固而穩定的

• requiring /rɪˈkwaɪɚɪŋ/ verb

  需要；要求

• interferes /ˌɪntərˈfɪrz/ verb

  干擾；妨礙

• regrouped /riˈɡrupt/ verb

  重新組織了

• win /wɪn/ verb

  贏；獲勝

• rearrangement /ˌriəˈreɪndʒmənt/ noun

  重新安排；重排

• waived /weɪvd/ verb

  放棄；免除

• meeting-room /ˈmitɪŋ rum/ noun

  會議室

• allocation /ˌæləˈkeɪʃn/ noun

  分配；配置；配額

• services /ˈsɜrvəsɪz/ noun

  服務；業務（複數）

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