B2 · 住宿投訴與合理補償
住宿投訴與合理補償英語對話
A Smaller Claim Can Be Stronger
- CEFR 等級:
- B2
- 句子數:
- 16
- 長度:
- 2 分鐘
- 對話人物:
- Tom & Emma
《A Smaller Claim Can Be Stronger》是一篇 B2 級別的住宿投訴與合理補償英語對話，共 16 句台詞，長度約 2 分鐘，由 Tom & Emma 兩人完成。以下是完整台詞與逐句中英對照翻譯，讀完可以挑一個角色開口跟讀。
對話原文與翻譯
每句先給英文原句，下面一行是中文翻譯。想練口說時把譯文遮住，跟著音訊一句句複述。
- Line 1Tom 0:00
The airline cracked my suitcase handle, but I didn't notice the damage until I reached the hotel.
航空公司把我行李箱把手弄裂了，但我直到到飯店才發現損壞。
- Line 2Emma 0:05
Do you have arrival photos, or is the main weakness that you never reported it at the airport?
你有剛到時的照片嗎？還是主要弱點就是你沒在機場當下報案？
- Line 3Tom 0:12
The weak point is definitely timing, because I took photos later and missed the airport report window.
弱點的確就是時間點，因為我是之後才拍照，也錯過了機場申報時限。
- Line 4Emma 0:18
Then a full replacement demand may be hard to support even if the airline probably caused it.
那就算很可能是航空公司造成的，要求全額換新也可能很難站得住腳。
- Line 5Tom 0:24
That's exactly my worry, since I don't want to weaken the case by sounding greedy.
這正是我擔心的，我不想因為聽起來太貪心而削弱整個主張。
- Line 6Emma 0:29
With limited evidence, a repair-based request usually matches the uncertainty much better.
在證據有限的情況下，以維修為基礎的請求通常更符合這種不確定性。
- Line 7Tom 0:35
So I should ask for a repair allowance instead of a brand-new suitcase?
所以我應該改成申請維修補助，而不是要求全新行李箱？
- Line 8Emma 0:40
Probably, because a moderate request shows you're responding to the weakness honestly rather than exaggerating.
大概是，因為適度的請求能顯示你是誠實回應弱點，而不是誇大。
- Line 9Tom 0:47
I also have the baggage tag and a photo from last month showing the handle was intact before the trip.
我還有行李條，以及上個月拍的照片，能證明出發前把手是完好的。
- Line 10Emma 0:53
That helps as context, although it still won't prove exactly when the handle broke.
這些作為背景資訊很有幫助，但仍無法精確證明把手是在什麼時點壞掉。
- Line 11Tom 0:58
Should I mention that dragging the broken bag increased taxi use and made the rest of the trip harder?
我該提到拖著壞掉的行李讓我更常搭計程車，也讓後續行程更辛苦嗎？
- Line 12Emma 1:04
Yes, but keep it concrete with actual effects like extra transport or assistance rather than broad frustration.
要，但請寫得具體，用額外交通費或需要他人協助這類實際影響，而不是泛泛地表達挫折。
- Line 13Tom 1:12
If they reject even that, I'll accept the result more easily if my request stays narrow and reasonable.
就算連這樣都被拒絕，只要我的請求保持收斂且合理，我也會比較容易接受結果。
- Line 14Emma 1:18
Exactly, and a restrained claim often preserves credibility better than an ambitious one with weak proof.
正是如此，克制的請求往往比證據薄弱卻野心很大的請求更能保住可信度。
- Line 15Tom 1:26
I'll submit the photos, tag, earlier picture, and ask for repair reimbursement as my first position.
我會先提交照片、行李條和先前的照片，並以請求維修費補償作為第一訴求。
- Line 16Emma 1:32
That's the strongest version of a limited-evidence case, because it is honest, documented, and proportionate.
這是在證據有限情況下最強的版本，因為它誠實、有文件佐證，而且比例恰當。
本篇的真人發音、逐句跟讀錄音與發音評分都在 EngTalk App 內。
本課重點單字
從本篇對話中挑出的實義詞，依它們在全部 500 篇對話裡出現的等級排序（越靠後等級出現的越優先）。已排除虛詞、專有名詞與數詞。
- cracked /krækt/ adjective
有裂痕的；破裂的
- reached /ritʃt/ verb
到達了；達成了
- greedy /ˈɡridi/ adjective
貪婪的
- repair-based /rɪˈpɛr beɪst/ adjective
以維修為基礎的
- brand-new /ˌbrænd ˈnu/ adjective
嶄新的，全新的
- exaggerating /ɪɡˈzædʒəˌreɪtɪŋ/ verb
正在誇大；誇張
- dragging /ˈdræɡɪŋ/ verb (present participle)
正在拖曳
- assistance /əˈsɪstəns/ noun
援助；幫助；協助
- restrained /rɪˈstreɪnd/ adjective/verb
克制的；受約束的
- ambitious /æmˈbɪʃəs/ adjective
有雄心的；有抱負的；宏大的
- reimbursement /ˌriɪmˈbɝsmənt/ noun
報銷；償還
- limited-evidence /ˌlɪmɪtɪd ˈɛvədəns/ adjective
證據有限的