消費選擇與產品責任英語對話

對話原文與翻譯

每句先給英文原句，下面一行是中文翻譯。想練口說時把譯文遮住，跟著音訊一句句複述。

1. Tom 0:00

   My phone has gone in for the same charging fault three times, and the store still wants another repair.

   我的手機同一個充電故障已經送修三次了，門市還是要我再修一次。

   Line 1
2. Emma 0:05

   Is each visit documented, or were some of the earlier promises only verbal and easy to deny?

   每次送修都有紀錄嗎？還是前面有些承諾只是口頭講、很容易被否認？

   Line 2
3. Tom 0:12

   I have two repair receipts and one email thread, and all three describe very similar symptoms.

   我有兩張維修單和一串 email，三份資料都在描述很接近的症狀。

   Line 3
4. Emma 0:18

   That's already much stronger than a vague claim that the device has always felt unreliable.

   這已經比那種模糊地說裝置一直不可靠，要有力得多。

   Line 4
5. Tom 0:25

   The technician says this model is tricky and that one more part replacement might finally solve it.

   技師說這個型號很棘手，再換一個零件也許就能徹底解掉。

   Line 5
6. Emma 0:31

   Maybe, but repeated failed fixes change what counts as a reasonable remedy for a paying customer.

   也許吧，但修了又失敗這麼多次，會改變對付費客戶來說什麼才算合理補救。

   Line 6
7. Tom 0:37

   That's exactly how I feel, because I didn't buy a phone to become part of an endless repair loop.

   我就是這種感覺，因為我買手機不是為了加入無止盡送修循環。

   Line 7
8. Emma 0:43

   Then your argument isn't impatience, since prior remedies simply haven't restored ordinary reliability.

   所以你的主張不是不耐煩，而是先前補救根本沒恢復到正常可靠度。

   Line 8
9. Tom 0:51

   Should I demand a replacement immediately, or first ask what their policy says after repeated failures?

   我該立刻要求換機，還是先問他們對重複故障的政策怎麼規定？

   Line 9
10. Emma 0:57

    Ask the policy, but bring the conversation back to your documented history instead of staying abstract.

    先問政策，但要把焦點拉回你的可證明歷史，不要一直停在抽象條文。

    Line 10
11. Tom 1:04

    Good point, because policy language shouldn't erase a pattern that keeps returning in practice.

    有道理，政策文字不該把實務上一再回來的模式抹掉。

    Line 11
12. Emma 1:09

    Exactly, and you should also mention lost work, backup arrangements, and repeated trips to the store.

    沒錯，而且你也該提到工作損失、備援安排，還有反覆跑門市的成本。

    Line 12
13. Tom 1:16

    If they offer one final repair with a written promise, would taking that still be reasonable?

    如果他們提最後一次維修加書面承諾，接受這方案還算合理嗎？

    Line 13
14. Emma 1:21

    Only if the timeline is short and the replacement path is already confirmed if it fails again.

    只有在時程很短，而且若再失敗時的換機路徑已先確認好，才算合理。

    Line 14
15. Tom 1:27

    That feels balanced, because I'm open to one last attempt but not to another vague restart of the clock.

    這很平衡，因為我願意給最後一次機會，但不接受再一次模糊地把時程重新起算。

    Line 15
16. Emma 1:34

    Then ask for a solution that recognizes the pattern rather than only today's technician opinion.

    那就要求一個能反映重複模式的解法，不要只看今天技師的一次判斷。

    Line 16

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本課重點單字

從本篇對話中挑出的實義詞，依它們在全部 500 篇對話裡出現的等級排序（越靠後等級出現的越優先）。已排除虛詞、專有名詞與數詞。

• fault /ˈfɔlt/ noun

  過錯；故障

• deny /dɪˈnaɪ/ verb

  否認；拒絕

• thread /θrɛd/ noun

  線；討論串

• endless /ˈɛndləs/ adjective

  無盡的

• loop /lup/ noun

  環；循環

• impatience /ɪmˈpeɪʃəns/ noun

  不耐煩

• remedies /ˈrɛmidiz/ noun

  補救辦法；療法

• restored /rɪˈstɔrd/ verb/adjective

  已恢復的；已修復的

• ordinary /ˈɔrdənˌeri/ adjective

  普通的；平常的。

• arrangements /əˈreɪndʒmənts/ noun

  安排；籌備工作

• recognizes /ˈrɛkəɡˌnaɪzɪz/ verb

  認出；承認

• opinion /əˈpɪnjən/ noun

  意見；看法。

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