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B2 · Consumer Choices and Product Responsibility

At What Point Is Another Repair Unreasonable?

CEFR level:
B2
Sentences:
16
Duration:
2 min
Speakers:
Tom & Emma

"At What Point Is Another Repair Unreasonable?" is a B2-level English conversation about consumer choices and product responsibility, 16 lines long (about 2 minutes) between Tom & Emma. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Tom 0:00

    My phone has gone in for the same charging fault three times, and the store still wants another repair.

    Line 1
  2. Emma 0:05

    Is each visit documented, or were some of the earlier promises only verbal and easy to deny?

    Line 2
  3. Tom 0:12

    I have two repair receipts and one email thread, and all three describe very similar symptoms.

    Line 3
  4. Emma 0:18

    That's already much stronger than a vague claim that the device has always felt unreliable.

    Line 4
  5. Tom 0:25

    The technician says this model is tricky and that one more part replacement might finally solve it.

    Line 5
  6. Emma 0:31

    Maybe, but repeated failed fixes change what counts as a reasonable remedy for a paying customer.

    Line 6
  7. Tom 0:37

    That's exactly how I feel, because I didn't buy a phone to become part of an endless repair loop.

    Line 7
  8. Emma 0:43

    Then your argument isn't impatience, since prior remedies simply haven't restored ordinary reliability.

    Line 8
  9. Tom 0:51

    Should I demand a replacement immediately, or first ask what their policy says after repeated failures?

    Line 9
  10. Emma 0:57

    Ask the policy, but bring the conversation back to your documented history instead of staying abstract.

    Line 10
  11. Tom 1:04

    Good point, because policy language shouldn't erase a pattern that keeps returning in practice.

    Line 11
  12. Emma 1:09

    Exactly, and you should also mention lost work, backup arrangements, and repeated trips to the store.

    Line 12
  13. Tom 1:16

    If they offer one final repair with a written promise, would taking that still be reasonable?

    Line 13
  14. Emma 1:21

    Only if the timeline is short and the replacement path is already confirmed if it fails again.

    Line 14
  15. Tom 1:27

    That feels balanced, because I'm open to one last attempt but not to another vague restart of the clock.

    Line 15
  16. Emma 1:34

    Then ask for a solution that recognizes the pattern rather than only today's technician opinion.

    Line 16

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • fault /ˈfɔlt/ noun

    responsibility for a mistake or a defect

  • deny /dɪˈnaɪ/ verb

    to say something is untrue or refuse it

  • thread /θrɛd/ noun

    a thin string or a connected discussion

  • endless /ˈɛndləs/ adjective

    having or seeming to have no end

  • loop /lup/ noun

    a circle, repeated path, or repeating sequence

  • impatience /ɪmˈpeɪʃəns/ noun

    annoyance from having to wait

  • remedies /ˈrɛmidiz/ noun

    ways to fix problems or treat illness

  • restored /rɪˈstɔrd/ verb/adjective

    brought back or repaired

  • ordinary /ˈɔrdənˌeri/ adjective

    normal and not special or unusual.

  • arrangements /əˈreɪndʒmənts/ noun

    plans or preparations made for an event or activity

  • recognizes /ˈrɛkəɡˌnaɪzɪz/ verb

    identifies or accepts as valid

  • opinion /əˈpɪnjən/ noun

    a belief or view about something.

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