消费选择与产品责任英语对话

对话原文与翻译

每句先给英文原句，下面一行是中文翻译。想练口语时把译文遮住，跟着音频一句句复述。

1. Tom 0:00

   My phone has gone in for the same charging fault three times, and the store still wants another repair.

   我的手机因为同一个充电故障已经送修三次了，可店里现在还想继续修。

   Line 1
2. Emma 0:05

   Is each visit documented, or were some of the earlier promises only verbal and easy to deny?

   每次送修都有记录吗，还是之前有些承诺只是口头说的，回头很容易不认？

   Line 2
3. Tom 0:12

   I have two repair receipts and one email thread, and all three describe very similar symptoms.

   我有两张维修单和一串邮件，三次写的症状都非常像。

   Line 3
4. Emma 0:18

   That's already much stronger than a vague claim that the device has always felt unreliable.

   这比那种模糊地说“这手机一直不靠谱”强太多了。

   Line 4
5. Tom 0:25

   The technician says this model is tricky and that one more part replacement might finally solve it.

   技师说这个型号比较难搞，再换一次零件也许终于能解决。

   Line 5
6. Emma 0:31

   Maybe, but repeated failed fixes change what counts as a reasonable remedy for a paying customer.

   也许吧，但修了几次都没好，这就会改变“什么还算合理补救”的标准。

   Line 6
7. Tom 0:37

   That's exactly how I feel, because I didn't buy a phone to become part of an endless repair loop.

   我就是这种感觉，我买手机不是为了变成无限维修流程里的一环。

   Line 7
8. Emma 0:43

   Then your argument isn't impatience, since prior remedies simply haven't restored ordinary reliability.

   那你的论点就不是你没耐心，而是之前那些补救根本没把设备恢复到正常可靠的状态。

   Line 8
9. Tom 0:51

   Should I demand a replacement immediately, or first ask what their policy says after repeated failures?

   我应该直接要求换机，还是先问他们连续故障之后的政策怎么写？

   Line 9
10. Emma 0:57

    Ask the policy, but bring the conversation back to your documented history instead of staying abstract.

    政策可以问，但对话一定要拉回你这几次有记录的经历上，别让它只停留在抽象条款里。

    Line 10
11. Tom 1:04

    Good point, because policy language shouldn't erase a pattern that keeps returning in practice.

    说得对，因为政策措辞不应该把一个现实里反复出现的故障模式给抹掉。

    Line 11
12. Emma 1:09

    Exactly, and you should also mention lost work, backup arrangements, and repeated trips to the store.

    对，而且你还要把误工、临时替代安排，以及反复跑店里的成本一起说出来。

    Line 12
13. Tom 1:16

    If they offer one final repair with a written promise, would taking that still be reasonable?

    如果他们提出最后再修一次，并且给书面承诺，你觉得我接受还算合理吗？

    Line 13
14. Emma 1:21

    Only if the timeline is short and the replacement path is already confirmed if it fails again.

    只有在时间线很短，而且一旦再失败就直接进入换机流程的前提下，这才算合理。

    Line 14
15. Tom 1:27

    That feels balanced, because I'm open to one last attempt but not to another vague restart of the clock.

    这样很平衡，因为我并不是完全拒绝最后一次尝试，我只是不能再接受那种模糊地重新计时。

    Line 15
16. Emma 1:34

    Then ask for a solution that recognizes the pattern rather than only today's technician opinion.

    那你就要求一个承认故障模式的解决方案，而不是只听今天这位技师怎么说。

    Line 16

本篇的真人发音、逐句跟读录音与发音评分都在 EngTalk App 内。

本课重点词汇

从本篇对话中挑出的实义词，按它们在全部 500 篇对话里出现的等级排序（越靠后等级出现的越优先）。已排除虚词、专有名词与数词。

• fault /ˈfɔlt/ noun

  过错；故障

• deny /dɪˈnaɪ/ verb

  否认；拒绝

• thread /θrɛd/ noun

  线；讨论串

• endless /ˈɛndləs/ adjective

  无尽的

• loop /lup/ noun

  环；循环

• impatience /ɪmˈpeɪʃəns/ noun

  不耐烦

• remedies /ˈrɛmidiz/ noun

  补救办法；疗法

• restored /rɪˈstɔrd/ verb/adjective

  已恢复的；已修复的

• ordinary /ˈɔrdənˌeri/ adjective

  普通的；平常的。

• arrangements /əˈreɪndʒmənts/ noun

  安排；筹备工作

• recognizes /ˈrɛkəɡˌnaɪzɪz/ verb

  认出；承认

• opinion /əˈpɪnjən/ noun

  意见；看法。

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