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B1 · Subscriptions, Billing and Support

Questioning an Unexpected Foreign Transaction Fee

CEFR level:
B1
Sentences:
12
Duration:
1 min
Speakers:
Emma & Tom

"Questioning an Unexpected Foreign Transaction Fee" is a B1-level English conversation about subscriptions, billing and support, 12 lines long (about 1 minute) between Emma & Tom. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Emma 0:00

    My card statement shows extra overseas fees I didn't expect.

    Line 1
  2. Tom 0:05

    Was purchase currency converted by merchant or by your bank?

    Line 2
  3. Emma 0:08

    The app shows local currency, but final charge is in dollars.

    Line 3
  4. Tom 0:13

    That mismatch often creates hidden conversion charges.

    Line 4
  5. Emma 0:17

    Customer service said "standard practice" without clear breakdown.

    Line 5
  6. Tom 0:22

    You should ask for an itemized fee breakdown and conversion timestamps.

    Line 6
  7. Emma 0:26

    I'll request statement detail including exchange rate source.

    Line 7
  8. Tom 0:31

    Also ask whether dynamic currency conversion was preselected.

    Line 8
  9. Emma 0:35

    If fees are avoidable, I'll change settings before next trip.

    Line 9
  10. Tom 0:39

    Great, and compare with a no-foreign-fee card option.

    Line 10
  11. Emma 0:43

    If explanation is vague again, I'll escalate to billing specialist.

    Line 11
  12. Tom 0:48

    Good strategy. Clarity now prevents repeated leakage later.

    Line 12

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • expect /ɪkˈspɛkt/ verb

    believe something will happen

  • purchase /ˈpɝtʃəs/ noun, verb

    something bought; to buy

  • mismatch /ˈmɪsˌmætʃ/ noun/verb

    a poor match or to match incorrectly

  • creates /kriˈeɪts/ verb

    third-person singular of create; makes

  • hidden /ˈhɪdən/ adjective

    not seen or not easy to find

  • conversion /kənˈvɝʒən/ noun

    the process of changing or causing something to change from one form to another

  • standard /ˈstændərd/ noun; adjective

    a usual level or rule; normal or accepted

  • compare /kəmˈpɛr/ verb

    to examine similarities and differences between things

  • vague /veɪɡ/ adjective

    not clear or exact

  • escalate /ˈɛskəˌleɪt/ verb

    become or make more serious

  • clarity /ˈklɛrəti/ noun

    the quality of being clear and easy to understand

  • repeated /rɪˈpitɪd/ adjective

    done or said again and again

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