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B1 · Subscriptions, Billing and Support

Correcting an Auto-Renewal Date Mismatch

CEFR level:
B1
Sentences:
12
Duration:
1 min
Speakers:
Emma & Tom

"Correcting an Auto-Renewal Date Mismatch" is a B1-level English conversation about subscriptions, billing and support, 12 lines long (about 1 minute) between Emma & Tom. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Emma 0:00

    The contract says renewal on the 15th, but billing happened today.

    Line 1
  2. Tom 0:04

    Did timezone settings or trial conversion rules shift the date?

    Line 2
  3. Emma 0:09

    Maybe timezone, because account region changed during travel.

    Line 3
  4. Tom 0:13

    Then system logic may differ from contract wording.

    Line 4
  5. Emma 0:17

    Support insists the charge is valid without showing date logic.

    Line 5
  6. Tom 0:21

    You should ask for the calculation basis and exact policy reference.

    Line 6
  7. Emma 0:26

    I'll send contract screenshot and account timezone history.

    Line 7
  8. Tom 0:30

    If this charge can't be reversed, request correction next cycle.

    Line 8
  9. Emma 0:34

    I'll ask for goodwill credit because notice timing was unclear.

    Line 9
  10. Tom 0:39

    Good, and ask product team to improve date display clarity.

    Line 10
  11. Emma 0:43

    If unresolved by Monday, I'll escalate with case ID.

    Line 11
  12. Tom 0:47

    That makes sense. Accurate dates really help protect user trust.

    Line 12

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • trial /ˈtraɪəl/ noun

    a test or a legal court case

  • conversion /kənˈvɝʒən/ noun

    the process of changing or causing something to change from one form to another

  • logic /ˈlɑdʒɪk/ noun

    clear reasoning or a system of rules

  • support /səˈpɔrt/ noun/verb

    help, approval, or to help hold up or assist

  • showing /ˈʃoʊɪŋ/ verb

    present participle of show

  • policy /ˈpɑləsi/ noun

    a rule, plan, or official principle

  • correction /kəˈrɛkʃən/ noun

    a change that fixes an error

  • clarity /ˈklɛrəti/ noun

    the quality of being clear and easy to understand

  • sense /sɛns/ noun

    meaning, feeling, or good judgment

  • protect /prəˈtɛkt/ verb

    to keep safe from harm or loss

  • user /ˈjuzər/ noun

    a person who uses something

  • trust /trʌst/ noun

    belief that someone or something is reliable

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