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B1 · Subscriptions, Billing and Support

Disputing an Unexpected Charge After a Free Trial

CEFR level:
B1
Sentences:
12
Duration:
1 min
Speakers:
Emma & Tom

"Disputing an Unexpected Charge After a Free Trial" is a B1-level English conversation about subscriptions, billing and support, 12 lines long (about 1 minute) between Emma & Tom. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Emma 0:00

    I was charged after trial ended, though I thought auto-renew was off.

    Line 1
  2. Tom 0:05

    Did you cancel in app, email, or account settings page?

    Line 2
  3. Emma 0:08

    I canceled in app, but confirmation email never arrived.

    Line 3
  4. Tom 0:13

    Missing confirmation weakens proof, but logs may still exist.

    Line 4
  5. Emma 0:17

    Support says no record and treats it as normal renewal.

    Line 5
  6. Tom 0:22

    Then ask directly for activity logs and cancellation history.

    Line 6
  7. Emma 0:26

    I'll send screenshot of cancellation screen and timestamp notes.

    Line 7
  8. Tom 0:30

    If the logs stay unclear, ask for a one-time exception refund.

    Line 8
  9. Emma 0:35

    I'll file appeal tonight and cite local subscription rules.

    Line 9
  10. Tom 0:39

    I'll review wording to keep it factual and concise.

    Line 10
  11. Emma 0:42

    If they refuse, I'll request partial credit and immediate cancellation.

    Line 11
  12. Tom 0:47

    Good, protect both your money and future billing risk.

    Line 12

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • trial /ˈtraɪəl/ noun

    a test or a legal court case

  • never /ˈnɛvər/ adverb

    not at any time

  • proof /pruf/ noun

    evidence that shows something is true

  • exist /ɪɡˈzɪst/ verb

    be real or present

  • treats /trits/ verb

    acts toward, handles, or gives medical care to

  • exception /ɪkˈsɛpʃən/ noun

    a person or thing not following a rule

  • refuse /rɪˈfjuz/ verb

    to say no or not accept

  • immediate /ɪˈmidiət/ adjective

    happening now or without delay

  • protect /prəˈtɛkt/ verb

    to keep safe from harm or loss

  • money /ˈmʌni/ noun

    coins, bills, or funds used to buy things

  • future /ˈfjutʃər/ noun

    the time that has not yet happened

  • risk /rɪsk/ noun/verb

    a chance of harm; to take a chance

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