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B1 · Hotel Problems and Negotiation

Negotiating a Room Change for Noisy Air Conditioning

CEFR level:
B1
Sentences:
12
Duration:
1 min
Speakers:
Tom & Emma

"Negotiating a Room Change for Noisy Air Conditioning" is a B1-level English conversation about hotel problems and negotiation, 12 lines long (about 1 minute) between Tom & Emma. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Tom 0:00

    The room air conditioner rattles loudly, and I barely slept.

    Line 1
  2. Emma 0:04

    Did you record the noise and report it during quiet hours?

    Line 2
  3. Tom 0:08

    Yes, I recorded two clips around 1 a.m. and 3 a.m.

    Line 3
  4. Emma 0:12

    Good evidence. Ask for room change rather than quick maintenance only.

    Line 4
  5. Tom 0:18

    Front desk offered earplugs, which doesn't solve the root problem.

    Line 5
  6. Emma 0:22

    Exactly. Sleep quality is part of paid room standards.

    Line 6
  7. Tom 0:27

    I'll request a quiet room on a different floor now.

    Line 7
  8. Emma 0:30

    If unavailable tonight, ask for guaranteed switch tomorrow morning.

    Line 8
  9. Tom 0:35

    I'll also request a rate adjustment for the disturbed night.

    Line 9
  10. Emma 0:38

    Keep your tone calm and focus on measurable facts.

    Line 10
  11. Tom 0:42

    If manager declines, I'll escalate through booking platform support.

    Line 11
  12. Emma 0:47

    Fair approach. Documented facts usually carry the discussion.

    Line 12

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • evidence /ˈɛvədəns/ noun

    facts or signs that support a conclusion

  • rather /ˈræðər/ adverb

    somewhat; preferably; instead

  • offered /ˈɔfərd/ verb

    gave someone the chance to have or do something.

  • solve /sɑlv/ verb

    to find an answer to a problem

  • exactly /ɪɡˈzæktli/ adverb

    precisely; in every detail

  • different /ˈdɪfərənt/ adjective

    not the same as another

  • guaranteed /ˌɡɛrənˈtid/ adjective

    promised or certain to happen

  • calm /kɑm/ adjective

    not showing or feeling nervousness, anger, or strong emotion; peaceful

  • measurable /ˈmɛʒərəbəl/ adjective

    able to be measured

  • facts /ˈfækts/ plural noun

    things known to be true

  • fair /ˈfɛr/ adjective

    reasonable and treating people equally

  • documented /ˈdɑkjəˌmɛntɪd/ verb (past participle)

    recorded in written or digital form

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