B1 · Hotel Problems and Negotiation
Checking Incorrect Mini-Bar Charges
- CEFR level:
- B1
- Sentences:
- 12
- Duration:
- 1 min
- Speakers:
- Emma & Tom
"Checking Incorrect Mini-Bar Charges" is a B1-level English conversation about hotel problems and negotiation, 12 lines long (about 1 minute) between Emma & Tom. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.
Dialogue script
Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.
- Line 1Emma 0:00
Checkout bill includes mini-bar items we never touched.
- Line 2Tom 0:03
Were seals intact, and did you take room photos on arrival?
- Line 3Emma 0:07
Yes, I took photos because this happened on another trip before.
- Line 4Tom 0:12
Great habit. Evidence turns a debate into a verification task.
- Line 5Emma 0:17
Front desk says sensor logs triggered automatic charges overnight.
- Line 6Tom 0:22
You can ask them to match the logs with housekeeping restock records.
- Line 7Emma 0:26
I'll show arrival photos and request item-by-item review.
- Line 8Tom 0:30
Also request immediate hold removal from your card authorization.
- Line 9Emma 0:34
If they confirm error, we need corrected invoice before leaving.
- Line 10Tom 0:39
I'll stay at desk until adjustment appears in system.
- Line 11Emma 0:42
If unresolved now, I'll escalate through email with attachments.
- Line 12Tom 0:47
Good, fast follow-up prevents weeks of billing trouble.
Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.
Key vocabulary
Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.
- never /ˈnɛvər/ adverb
not at any time
- intact /ɪnˈtækt/ adjective
complete and not damaged
- habit /ˈhæbət/ noun
a regular way of doing something
- evidence /ˈɛvədəns/ noun
facts or signs that support a conclusion
- turns /tɝnz/ noun
chances to act in order; changes in direction
- debate /dɪˈbeɪt/ noun
a formal discussion with opposing views
- triggered /ˈtrɪɡərd/ verb
caused something to start or happen
- overnight /ˌoʊvərˈnaɪt/ adverb; adjective
during the night; happening very quickly
- immediate /ɪˈmidiət/ adjective
happening now or without delay
- adjustment /əˈdʒʌstmənt/ noun
a small change made to something to improve it or make it work better
- escalate /ˈɛskəˌleɪt/ verb
become or make more serious
- weeks /wiks/ noun plural
periods of seven days