Discussing Refunds for Unused Nights After Early Checkout

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

1. Tom 0:00

   We may check out two nights early due to family emergency.

   Line 1
2. Emma 0:03

   Does your booking policy mention refunds for unused nights?

   Line 2
3. Tom 0:07

   It says "case by case," which is frustratingly vague.

   Line 3
4. Emma 0:11

   Then present reason clearly and ask for manager discretion.

   Line 4
5. Tom 0:16

   I don't want to overexplain private family details though.

   Line 5
6. Emma 0:19

   You should share only the necessary facts and one supporting file.

   Line 6
7. Tom 0:24

   I'll request refund for at least one unused night.

   Line 7
8. Emma 0:27

   Also ask if credit voucher is possible when cash refund fails.

   Line 8
9. Tom 0:32

   I'll discuss politely before housekeeping cutoff time.

   Line 9
10. Emma 0:35

    Good, early notice increases chance of partial recovery.

    Line 10
11. Tom 0:40

    If denied, I'll request written explanation for insurance claim.

    Line 11
12. Emma 0:44

    Smart backup. Keep options open under stressful situations.

    Line 12

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

• policy /ˈpɑləsi/ noun

  a rule, plan, or official principle

• mention /ˈmɛnʃən/ verb/noun

  to briefly refer to something

• vague /veɪɡ/ adjective

  not clear or exact

• present /ˈprɛzənt/ (adjective); /prɪˈzɛnt/ (verb) adjective; verb

  existing or being in a place now; to give, show, or offer something formally

• reason /ˈrizən/ noun; verb

  a cause or explanation; to think logically

• clearly /ˈklɪrli/ adverb

  in an obvious and easily understood way

• facts /ˈfækts/ plural noun

  things known to be true

• least /list/ adjective

  smallest in amount, degree, or importance

• fails /ˈfeɪlz/ verb

  does not succeed or meet a standard

• chance /tʃæns/ noun

  a possibility of something happening or an opportunity

• denied /dɪˈnaɪd/ verb

  past tense of deny; refused or said untrue

• claim /kleɪm/ verb

  to state something as a fact without proof

More dialogues like this

• Negotiating a Room Change for Noisy Air Conditioning 12 · 1 min
• Compensation Talk After a Sea-View Room Downgrade 12 · 1 min
• Coordinating Housekeeping Time During a Multi-Night Stay 12 · 1 min
• Checking Incorrect Mini-Bar Charges 12 · 1 min