B2 · Subscriptions, Billing and Digital Rights
Seeking an Exit After a Core Feature Disappears
- CEFR level:
- B2
- Sentences:
- 16
- Duration:
- 2 min
- Speakers:
- Emma & Tom
"Seeking an Exit After a Core Feature Disappears" is a B2-level English conversation about subscriptions, billing and digital rights, 16 lines long (about 2 minutes) between Emma & Tom. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.
Dialogue script
Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.
- Line 1Emma 0:00
The writing platform removed offline access, which was the main reason I paid for the annual plan.
- Line 2Tom 0:06
Did the contract promise that feature explicitly, or was it mostly highlighted in the marketing pages?
- Line 3Emma 0:12
It was all over the pricing page and tutorial videos, though I still haven't found it in legal wording.
- Line 4Tom 0:19
The missing legal language complicates things, but the promotion still shaped the purchase decision in practice.
- Line 5Emma 0:25
Exactly, and now they say the service is evolving, so subscribers should expect feature changes.
- Line 6Tom 0:32
Some change is normal, but removing a core use case is very different from moving menus around.
- Line 7Emma 0:38
That's my argument, because I work on trains and browser-only access makes half the subscription useless.
- Line 8Tom 0:46
Then frame it around material loss of utility rather than disappointment with product direction.
- Line 9Emma 0:51
Would asking to end the plan early sound more reasonable than demanding a full refund for the year?
- Line 10Tom 0:57
Yes, especially if you used the service before the feature vanished and aren't denying that part.
- Line 11Emma 1:03
I can show old downloaded files and recent support replies confirming that offline mode is gone.
- Line 12Tom 1:10
Good, because evidence of actual reliance matters more than general statements about convenience.
- Line 13Emma 1:16
If they won't cancel, maybe I should ask for account credit while I move to another tool.
- Line 14Tom 1:22
That's acceptable only if the credit is flexible and doesn't assume you'll keep paying for the same limitation.
- Line 15Emma 1:28
Right, because I need a path out rather than compensation that pretends the missing feature is minor.
- Line 16Tom 1:36
Then request early termination first and support it with clear examples of how the service changed for you.
Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.
Key vocabulary
Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.
- highlighted /ˈhaɪˌlaɪtɪd/ adjective
marked or emphasized to make noticeable
- tutorial /tuˈtɔriəl/ noun
a lesson that teaches how to do something
- complicates /ˈkɑmpləˌkeɪts/ verb
third-person singular of complicate; makes more difficult
- subscribers /səbˈskraɪbərz/ plural noun
people who subscribe to a service
- removing /rɪˈmuvɪŋ/ verb
taking away or deleting
- browser-only /ˈbraʊzɚ ˌoʊnli/ adjective
accessible or functional solely through a web browser
- useless /ˈjusləs/ adjective
not useful
- material /məˈtɪriəl/ noun
substance, fabric, or information used for something
- utility /juˈtɪləti/ noun
usefulness; a public service such as water or electricity
- vanished /ˈvænɪʃt/ verb
past tense of vanish; disappeared
- downloaded /ˈdaʊnˌloʊdɪd/ verb (past participle)
copied from a remote system
- reliance /rɪˈlaɪəns/ noun
dependence on someone or something