Negotiating an Unclear Trial Renewal

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

1. Tom 0:00

   I forgot to cancel that language app trial, but the renewal reminder was buried and easy to miss.

   Line 1
2. Emma 0:05

   Did you ever open the terms, or are you arguing the design was misleading even though notice existed somewhere?

   Line 2
3. Tom 0:13

   I opened them once, so I can't pretend I knew nothing, but the interface clearly relied on inattention.

   Line 3
4. Emma 0:19

   That's a stronger and more honest position, because you're admitting responsibility while naming the design problem.

   Line 4
5. Tom 0:27

   Exactly, and I used the app twice at most, so a full annual charge feels out of proportion.

   Line 5
6. Emma 0:33

   What outcome would feel fair, a full refund, a partial refund, or converting the charge into a shorter plan?

   Line 6
7. Tom 0:40

   Partial refund or monthly conversion feels more reasonable because I did technically miss the deadline.

   Line 7
8. Emma 0:46

   A moderate ask often works better when your own case includes some responsibility as well.

   Line 8
9. Tom 0:52

   I took screenshots showing the cancellation path needs four taps and hides the renewal date in tiny text.

   Line 9
10. Emma 0:59

    That's useful because it shifts the complaint from your forgetfulness to a specific user-design choice.

    Line 10
11. Tom 1:05

    Should I mention that I read the policy, or would that weaken the argument too much?

    Line 11
12. Emma 1:10

    Mention it, because transparency makes you more credible and the design issue still remains.

    Line 12
13. Tom 1:16

    If they refuse money, I'd only accept service credit if it doesn't trap me into another long commitment.

    Line 13
14. Emma 1:22

    Exactly, because one unwanted renewal shouldn't be solved by walking into a second trap.

    Line 14
15. Tom 1:29

    I'll ask for monthly conversion first and partial refund as the fallback if they reject that.

    Line 15
16. Emma 1:34

    That sounds strong, because your request is accountable, specific, and still realistic to approve.

    Line 16

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

• ever /ˈɛvɚ/ adverb

  at any time

• pretend /prɪˈtɛnd/ verb

  to act as if something is true when it is not

• knew /nu/ verb

  had information about or was familiar with something

• interface /ˈɪntərˌfeɪs/ noun

  a point or system for interaction

• relied /rɪˈlaɪd/ verb

  depended on someone or something

• inattention /ˌɪnəˈtɛnʃən/ noun

  lack of attention

• proportion /prəˈpɔrʃən/ noun

  a part, share, or balanced relationship in size

• converting /kənˈvɝtɪŋ/ verb

  present participle of convert; changing from one form to another

• taps /tæps/ verb/noun

  touches lightly or small light touches

• forgetfulness /fərˈɡɛtfəlnəs/ noun

  a tendency to forget things

• user-design /ˈjuzər dɪˌzaɪn/ noun

  design focused on users

• unwanted /ʌnˈwɑntɪd/ adjective

  not wanted

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