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A2 · Accounts and Payments

Confirming a Refund Payment

CEFR level:
A2
Sentences:
10
Duration:
1 min
Speakers:
Tom & Emma

"Confirming a Refund Payment" is an A2-level English conversation about accounts and payments, 10 lines long (about 1 minute) between Tom & Emma. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Tom 0:00

    I received a refund, but the amount seems too low.

    Line 1
  2. Emma 0:03

    Could you tell me the amount you received?

    Line 2
  3. Tom 0:05

    I received forty dollars after paying forty-eight.

    Line 3
  4. Emma 0:09

    The original payment included an eight-dollar delivery fee.

    Line 4
  5. Tom 0:13

    Was that fee not included in the refund?

    Line 5
  6. Emma 0:15

    Normally it isn't, unless the item arrived damaged.

    Line 6
  7. Tom 0:19

    It was damaged, and I mentioned that in the return form.

    Line 7
  8. Emma 0:23

    I see the note now. You should receive the remaining eight dollars.

    Line 8
  9. Tom 0:27

    Thank you. Will it use the same payment method?

    Line 9
  10. Emma 0:31

    Yes. I've submitted the additional refund today.

    Line 10

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • refund /ˈriˌfʌnd/ (noun); /rɪˈfʌnd/ (verb) noun; verb

    money returned; to give money back

  • amount /əˈmaʊnt/ noun

    a quantity of something, especially the total of a thing or things in number, size, value, or extent

  • seems /simz/ verb

    appears to be

  • low /loʊ/ adjective

    not high in position, amount, or level

  • paying /ˈpeɪɪŋ/ verb

    giving money for something

  • original /əˈrɪdʒənəl/ adjective

    existing from the beginning; not a copy.

  • included /ɪnˈkludɪd/ verb form/adjective

    contained as part of something

  • normally /ˈnɔrməli/ adverb

    usually; in the usual way.

  • form /fɔrm/ noun

    a document with spaces for information

  • remaining /rɪˈmeɪnɪŋ/ adjective

    still left

  • method /ˈmɛθəd/ noun

    a way of doing something

  • additional /əˈdɪʃənəl/ adjective

    added, extra, or supplementary

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