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A2 · Accounts and Payments

Reporting a Duplicate Charge

CEFR level:
A2
Sentences:
10
Duration:
1 min
Speakers:
Emma & Tom

"Reporting a Duplicate Charge" is an A2-level English conversation about accounts and payments, 10 lines long (about 1 minute) between Emma & Tom. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Emma 0:00

    I was charged twice for the same monthly payment.

    Line 1
  2. Tom 0:03

    Let me review the recent charges on your account.

    Line 2
  3. Emma 0:06

    Both payments appeared on my card this morning.

    Line 3
  4. Tom 0:09

    I see them. One payment was created by mistake.

    Line 4
  5. Emma 0:13

    Can the extra charge be canceled today?

    Line 5
  6. Tom 0:16

    Yes, I'll send a refund to the same card.

    Line 6
  7. Emma 0:19

    How long will the refund take?

    Line 7
  8. Tom 0:21

    It usually appears within three working days.

    Line 8
  9. Emma 0:24

    Please email me a confirmation for my records.

    Line 9
  10. Tom 0:28

    Of course. The refund request has been submitted.

    Line 10

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • twice /twaɪs/ adverb

    two times

  • monthly /ˈmʌnθli/ adjective/adverb

    happening once a month

  • review /rɪˈvju/ noun/verb

    an examination or opinion; to examine

  • recent /ˈrisənt/ adjective

    having happened not long ago

  • payments /ˈpeɪmənts/ noun

    amounts of money paid

  • created /kriˈeɪtɪd/ verb

    past tense of create; made something new

  • canceled /ˈkænsəld/ verb

    past tense and past participle of cancel; called off

  • refund /ˈriˌfʌnd/ (noun); /rɪˈfʌnd/ (verb) noun; verb

    money returned; to give money back

  • days /deɪz/ noun

    plural of day; periods of twenty-four hours

  • confirmation /ˌkɑnfɚˈmeɪʃən/ noun

    the action of confirming something or the state of being confirmed

  • records /ˈrɛkərdz/ noun; verb

    stored information items; stores data or media

  • request /rɪˈkwɛst/ noun

    an act of asking for something

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