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A2 · Accounts and Payments

Resetting a Forgotten Password

CEFR level:
A2
Sentences:
10
Duration:
1 min
Speakers:
Emma & Tom

"Resetting a Forgotten Password" is an A2-level English conversation about accounts and payments, 10 lines long (about 1 minute) between Emma & Tom. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Emma 0:00

    I can't remember the password for my account.

    Line 1
  2. Tom 0:02

    Have you tried the password reset link?

    Line 2
  3. Emma 0:05

    Yes, but the email hasn't arrived.

    Line 3
  4. Tom 0:08

    Please check your spam folder first.

    Line 4
  5. Emma 0:10

    I checked, and it isn't there either.

    Line 5
  6. Tom 0:13

    The email address on your account may be outdated.

    Line 6
  7. Emma 0:16

    That's possible. I changed my email last year.

    Line 7
  8. Tom 0:20

    I'll verify your phone number and update the address.

    Line 8
  9. Emma 0:23

    Great. Then can you send the reset link again?

    Line 9
  10. Tom 0:27

    Yes. It should arrive within five minutes.

    Line 10

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • remember /rɪˈmɛmbɚ/ verb

    to keep in mind or recall

  • account /əˈkaʊnt/ noun

    a record of financial transactions or a registered arrangement with a service

  • tried /traɪd/ verb

    attempted to do something

  • reset /riˈsɛt/ verb

    to set again or restore

  • link /lɪŋk/ noun

    a connection between people, things, or web pages

  • first /fɝst/ adjective

    coming before all others

  • checked /tʃɛkt/ verb

    past tense of check; examined or verified

  • possible /ˈpɑsəbəl/ adjective

    able to happen or be done

  • changed /tʃeɪndʒd/ verb

    past tense of change; made or became different

  • last /læst/ adjective

    coming after all others; most recent

  • year /jɪr/ noun

    a period of twelve months

  • verify /ˈvɛrəˌfaɪ/ verb

    to check and confirm that something is true

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