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A2 · Online Shopping and Packages

Receiving the Wrong Product

CEFR level:
A2
Sentences:
10
Duration:
1 min
Speakers:
Tom & Emma

"Receiving the Wrong Product" is an A2-level English conversation about online shopping and packages, 10 lines long (about 1 minute) between Tom & Emma. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Tom 0:00

    I ordered a black backpack, but received a blue one.

    Line 1
  2. Emma 0:03

    I'm sorry. Is the product number correct on the label?

    Line 2
  3. Tom 0:07

    Yes, but the color listed is black.

    Line 3
  4. Emma 0:10

    It sounds like the wrong item was packed.

    Line 4
  5. Tom 0:13

    Can you send the correct color before Friday?

    Line 5
  6. Emma 0:16

    Yes, if we ship the replacement today.

    Line 6
  7. Tom 0:19

    What should I do with the blue backpack?

    Line 7
  8. Emma 0:21

    We'll email you a free return label.

    Line 8
  9. Tom 0:24

    Great. I'll return it in the same box.

    Line 9
  10. Emma 0:27

    Thank you. Your black backpack will ship this afternoon.

    Line 10

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • product /ˈprɑdəkt/ noun

    something made, sold, or offered

  • correct /kəˈrɛkt/ adjective

    right and free from error

  • listed /ˈlɪstɪd/ adjective

    included in a list

  • like /laɪk/ verb

    to enjoy or approve of someone or something

  • wrong /rɔŋ/ adjective

    not correct, true, or appropriate

  • item /ˈaɪtəm/ noun

    one thing in a list, group, or set

  • packed /pækt/ adjective; verb

    filled tightly; put into a bag or container

  • send /sɛnd/ verb

    to cause something to go somewhere

  • ship /ʃɪp/ noun

    a large boat for travel or transport

  • replacement /rɪˈpleɪsmənt/ noun

    something used instead of another

  • return /rɪˈtɝn/ verb/noun

    to go or give back; a comeback

  • same /seɪm/ adjective

    not different; identical

More dialogues like this

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