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A2 · Online Shopping and Packages

Requesting a Return Label

CEFR level:
A2
Sentences:
10
Duration:
1 min
Speakers:
Emma & Tom

"Requesting a Return Label" is an A2-level English conversation about online shopping and packages, 10 lines long (about 1 minute) between Emma & Tom. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Emma 0:00

    I need a return label for a pair of shoes.

    Line 1
  2. Tom 0:02

    Certainly. Why are you returning them?

    Line 2
  3. Emma 0:05

    They're too narrow, although the length is correct.

    Line 3
  4. Tom 0:09

    Would you prefer an exchange for a wider style?

    Line 4
  5. Emma 0:12

    No, I'd rather receive a refund.

    Line 5
  6. Tom 0:15

    That's fine. Is the original shoe box undamaged?

    Line 6
  7. Emma 0:19

    Yes, and I only tried them on indoors.

    Line 7
  8. Tom 0:22

    I'll send a printable label to your email.

    Line 8
  9. Emma 0:25

    Could I also show the label on my phone?

    Line 9
  10. Tom 0:28

    Yes, the parcel shop can print it for you.

    Line 10

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • return /rɪˈtɝn/ verb/noun

    to go or give back; a comeback

  • returning /rɪˈtɝnɪŋ/ verb/adjective

    going or coming back

  • narrow /ˈnɛroʊ/ adjective

    not wide; limited in range

  • correct /kəˈrɛkt/ adjective

    right and free from error

  • exchange /ɪksˈtʃeɪndʒ/ noun or verb

    give one thing and receive another

  • wider /ˈwaɪdɚ/ adjective comparative

    more wide

  • style /staɪl/ noun

    a particular way of doing or presenting something

  • rather /ˈræðər/ adverb

    somewhat; preferably; instead

  • refund /ˈriˌfʌnd/ (noun); /rɪˈfʌnd/ (verb) noun; verb

    money returned; to give money back

  • original /əˈrɪdʒənəl/ adjective

    existing from the beginning; not a copy.

  • tried /traɪd/ verb

    attempted to do something

  • show /ʃoʊ/ verb

    to let someone see or know something

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