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A2 · Online Shopping and Packages

Checking a Refund Status

CEFR level:
A2
Sentences:
10
Duration:
1 min
Speakers:
Tom & Emma

"Checking a Refund Status" is an A2-level English conversation about online shopping and packages, 10 lines long (about 1 minute) between Tom & Emma. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Tom 0:00

    I'm checking on a refund for a returned jacket.

    Line 1
  2. Emma 0:02

    When did the return reach our warehouse?

    Line 2
  3. Tom 0:05

    The tracking shows it arrived last Thursday.

    Line 3
  4. Emma 0:08

    I found it. The return was approved yesterday.

    Line 4
  5. Tom 0:12

    When should the money appear in my account?

    Line 5
  6. Emma 0:14

    Card refunds usually take three to five working days.

    Line 6
  7. Tom 0:18

    So I should receive it by next Tuesday?

    Line 7
  8. Emma 0:21

    Yes. Contact us again if it hasn't arrived by then.

    Line 8
  9. Tom 0:25

    All right. Could you send me the refund reference?

    Line 9
  10. Emma 0:29

    Certainly. I've just emailed it to you.

    Line 10

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • checking /ˈtʃɛkɪŋ/ verb

    present participle of check; examining or verifying

  • refund /ˈriˌfʌnd/ (noun); /rɪˈfʌnd/ (verb) noun; verb

    money returned; to give money back

  • returned /rɪˈtɝnd/ verb/adjective

    went or gave back

  • warehouse /ˈwɛrˌhaʊs/ noun

    a large building for storing goods

  • tracking /ˈtrækɪŋ/ noun

    the act of following or recording progress

  • shows /ʃoʊz/ verb

    third-person singular of show

  • money /ˈmʌni/ noun

    coins, bills, or funds used to buy things

  • appear /əˈpɪr/ verb

    to become visible; to seem

  • refunds /ˈrifʌndz/ noun

    money paid back

  • days /deɪz/ noun

    plural of day; periods of twenty-four hours

  • contact /ˈkɑntækt/ verb

    to communicate with someone, typically to give or receive information

  • reference /ˈrɛfərəns/ noun; verb

    a source or mention; to cite or mention

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