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A2 · Clothing, Returns and Exchanges

Returning an Item with a Receipt

CEFR level:
A2
Sentences:
10
Duration:
1 min
Speakers:
Tom & Emma

"Returning an Item with a Receipt" is an A2-level English conversation about clothing, returns and exchanges, 10 lines long (about 1 minute) between Tom & Emma. Read the full script below with the translation next to each line, then try speaking one of the roles out loud.

Dialogue script

Each entry shows the English sentence first, with the translation on the line below it. To practise speaking, cover the translation and repeat after the audio.

  1. Tom 0:00

    I'd like to return this shirt, please.

    Line 1
  2. Emma 0:02

    Certainly. Is there anything wrong with it?

    Line 2
  3. Tom 0:05

    No, but the color looks different at home.

    Line 3
  4. Emma 0:08

    I understand. Do you have the receipt?

    Line 4
  5. Tom 0:11

    Yes, and I bought it five days ago.

    Line 5
  6. Emma 0:14

    The tags are still attached, so a return is fine.

    Line 6
  7. Tom 0:18

    Could the refund go back to my card?

    Line 7
  8. Emma 0:20

    Yes, but it may take three working days to appear.

    Line 8
  9. Tom 0:24

    That's okay. Here's the card I used.

    Line 9
  10. Emma 0:28

    Thank you. Your return has been processed.

    Line 10

Native audio, line-by-line recording and pronunciation scoring for this dialogue are in the EngTalk app.

Key vocabulary

Content words from this dialogue, ranked by the CEFR level at which they appear across the whole 500-dialogue library. Function words and proper nouns are excluded.

  • return /rɪˈtɝn/ verb/noun

    to go or give back; a comeback

  • wrong /rɔŋ/ adjective

    not correct, true, or appropriate

  • different /ˈdɪfərənt/ adjective

    not the same as another

  • understand /ˌʌndərˈstænd/ verb

    to know the meaning of something

  • bought /bɔt/ verb

    acquired in exchange for payment (past tense of buy)

  • days /deɪz/ noun

    plural of day; periods of twenty-four hours

  • tags /tæɡz/ noun/verb

    labels or marks with labels

  • still /stɪl/ adverb

    continuing up to now

  • attached /əˈtætʃt/ adjective

    joined, fastened, or included with something else

  • refund /ˈriˌfʌnd/ (noun); /rɪˈfʌnd/ (verb) noun; verb

    money returned; to give money back

  • appear /əˈpɪr/ verb

    to become visible; to seem

  • used /juzd/ verb, adjective

    employed for a purpose; not new

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